TERMS and CONDITIONS

• Where we are
  We are A1 Online Ltd - T/A A1 Photo-Frames / A1 Gifts, 1D Deer Park Farm, Knowle Lane, Horton Heath, Hampshire, SO50 7DZ Registered No 0C302853
• The Item
  We try to make very clear exactly what an item does or represents. Costs will be clearly displayed at all times. In the event that you are not entirely happy we do offer a 30 day money back assurance. Please see further details on this below.
  
• Payment
  Payment will be taken at the shopping cart in full. All despatch times are visible in the cart at this time.
• Warranties and Liabilities
  We currently operate a no quibble returns policy provided items are returned in their original un-opened state.
• Data Protection You agree to us using any personal data which you provide to us in this agreement. Please note we DO NOT pass your details to third party companies.
  
• Notice to Browsers
  All material contained is published on this site in good faith.

Delivery Options

Royal Mail 2nd Class Standard Delivery and this has a suggested delivery time of 2-4 days by the royal mail delivery service. If by any chance you have not received your order within this suggested time frame you must contact your local sorting office to see if it has been left there for collection. (It has been known in the past for postmen/women to not leave notification cards of attempted delivery.)This must be done prior to contacting us about a non-delivered order.

If for whatever reason you do not receive your order within ten days of the date of dispatch we will not be held responsible for the loss of orders unless you have contacted between 10-21 days after the original dispatch date. After 10 days we can then help with locating your order and maybe re-issue a duplicate. We hold the right to not send out a duplicate order after the 21 day waiting period is up. In the event of a duplicate order being dispatched due to a missing order and the original order eventually shows up you must decline the delivery so it will get sent back to us.

We take pride in processing your order as quickly as possible and Endeavour to dispatch the same day if ordered by 4PM. We hold no responsibility if the delivery details you have entered are incorrect and you therefore may incur further charges. If by any chance you would like to have a different delivery address from your billing address whether this is a gift for someone or you would like the product sent to your work address the option will be available to you on the payment page by clicking on ‘New Delivery Address’.

We have an international (certain countries only apply) delivery service available to people living outside of UK, this is at a cost of £12.50 for orders up to 1kg over and above this weight we will contact you will any extra charges that are required. Personalised and all glassware is unfortunately not available for delivery outside the UK mainland.

Our office open hours are Monday to Friday 9am - 5pm. We are not open on Bank Holidays. Orders will only be processed and dispatched during these opening times. Please note: Weekends are not classed as working days.

We won’t accept any liability for deliveries not made within our suggested delivery times. (This also includes any extra fees or costs you might or might not incur for any deliveries delayed or missed.) Therefore we cannot guarantee delivery on any certain day unless you have paid for Next Working Day Courier Service and we highly recommend if you require an order within a small time scale to go for the next working day service. Our Standard Delivery is for mainland UK only. Not all postal addresses in UK are covered by our Standard Delivery rate. In some cases this will affect Northern Ireland and remote off shore areas of the United Kingdom. If this is the case we will contact you prior to dispatch with any extra postal expenses that you may incur to see if you would still like to go ahead with your order.

Next Working Day Guaranteed delivery by FedEx; this will need a signature upon arrival. FedEx do not operate on Bank Holidays or Saturdays therefore your order will be delivered the following next working day for all orders within the mainland UK. (If an order is placed on the Friday, the order will be with you on the following Monday.) Orders must be placed by 4pm the same day to guarantee next working day delivery. Personalised items cannot be shipped via FedEx on a next day delivery as production times for personalised products vary. If you place you order on a Saturday or Sunday please note that you order will be dispatched on Monday for delivery between the hours of 9-5 on Tuesday. Orders will be delivered between the hours of 9-5 unfortunately we are unable to advise on the exact time of delivery within these time scales as it depends on where you are placed on the couriers route for the day. If for any reason you will not be in all day on the day of delivery you can request that the parcel can be left with a neighbour etc by adding a note within the gift tag message box within the payment page. When the courier delivers a signature will be required and if signed for by a neighbour a card should be left in your door by the courier to let you know where you can collect this.

Returns/ Exchanges
If your order is no longer meets your requirements you may return the item/s and upon receipt a refund for the product/s will be issued, subject to the item being returned in its original condition. These need to be returned within 14 days of your order date, and the customer will encounter return postage costs. We would recommend that you obtain a proof of postage receipt when returning goods as we are not held responsible for damaged/lost items. If you are returning a product though an error on our part the return postage of up to £5.00 will be refunded.

Faulty Items
If your product appears to be faulty upon receipt, please contact us before returning. In some circumstances we may require you to return the item to be looked at and/or to be tested for the fault. We require to be notified about faulty products within 30 days of your order being placed. Please note if the fault is due to misuse/handling then refunds cannot be given.

Damaged Items
Although your order is well packaged by our warehouse, unfortunately on occasion, some damages may occur in transit. Damaged orders need to be notified to sales@photo-frames.co.uk within 48 hours of receipt. Providing the item is in stock a replacement will be dispatched, alternatively a replacement can be set up for when stock arrives or we can issue a full refund.

Personalised Products

Please note that all personalised products are unable to be returned and/or refunded as each one is customised to order. The wording and details given via the website are unable to be amended by Photo-Frames.co.uk so please ensure all details are completed correctly. If you order via the phone then an e-mail confirmation of the wording or details will be required to ensure no errors occur. However if a personalised product is received that has an error made by Photo-Frames then a replacement will be issued.

The wording and details supplied via the website (Product Personalisation form) are unable to be amended by Photo-Frames.co.uk so please ensure all details are completed correctly, however please note that to fit the wording on some products we/ our supplier may need to arrange the wording over several lines.

Please Note: Please read the product descriptions carefully as some products we sell like larger or heavy items and all glassware is not available to customers outside the UK mainland.